FAQ's | Kilned with Kindness Policies
Below is information on our terms and conditions, policies on our different ways of ordering our pottery products, and our shipping, order and return policies. If the information you are looking for isn't below, feel free to contact us.
FAQ
Kilned with Kindness is an eCommerce store that specializes in offering exquisite handmade pottery. Our small batch pottery studio is based in Southern Oregon, where we create functional and beautiful folk art inspired pottery for everyday use.
Yes, all our handmade pottery is microwave safe. We ensure that our ceramics are not only visually appealing but also practical and convenient for your daily routines.
Our pottery is either wheel-thrown or hand-built at our pottery studio in Southern Oregon. Each piece is carefully crafted by our talented artisans with attention to detail and a touch of love.
Absolutely! Our pottery dishware is food-safe and suitable for both hot and cold beverages. Enjoy your favorite meals and drinks with the beauty of handcrafted ceramics.
While our pottery is durable and meant to be used every day, we recommend handwashing to maintain its longevity and preserve the unique glazes and designs.
Yes, Kilned with Kindness offers wholesale handmade pottery for retailers. If you're interested in becoming a reseller, you can sign up on our website or visit our Faire shop.
Certainly! We offer pricing discounts for individuals looking to place large orders of our existing products. Whether it's for personal use or as gifts for events, we'd be happy to assist you.
Absolutely! We provide customized handcrafted pottery for businesses, restaurants, organizations, and events. Whether you need personalized pieces for your establishment or unique gifts for a special occasion, we can bring your ideas to life. Check our website for more details on the customization process.
Yes, you can learn the art of pottery with us! Our talented artist, Summer Brendlinger, offers wheel-throwing, hand-building, and striffigo carving classes. You can join group classes through Talent Maker City in Jackson County, Oregon, or book a private class at our Kilned with Kindness Pottery Studio in Medford, OR.
If you're in Southern Oregon, you can find Summer Brendlinger's pottery at local markets and art shows. Alternatively, we have retail partners near you where you can experience our pottery in person.
To stay informed about our latest updates and promotions, we recommend subscribing to our newsletter. You can easily subscribe on our website.
Feel Free and Connect With Us
For any further questions or assistance, you can reach out to us at:
- Address: 1491 Severson Dr, Medford, OR, USA 97504
- Phone: 541-292-4988
- Email: shop@kilnedwithkindness.com
If you have any other questions, feel free to contact us. We're always here to help you with your pottery needs!
Shipping and Delivery
Shipping Methods
Kilned with Kindness ships via UPS ground and USPS Priority Mail. If you need Next Day Air, please contact us at shop@kilnedwithkindness.com or call (541) 292-4988 and we will get you a shipping rate.
Shipping Costs
Shipping Costs in Lower 48:
- Orders under $50.00: $10.00
- Orders $50.01 - $100.00: $15.00
- Orders $100.01 - $200.00: $20.00
- Orders $200.01 - $500.00: $40.00
- above $500.00: Free Shipping
Shipping Costs to Alaska and Hawaii:
- Orders under $100.00: $25.00
- Orders above $100.00: $50.00
We ship Monday through Friday, excluding select holidays. Once your order is processed and shipped out, we will notify you by email.
Order Fulfillment
In-stock items are usually shipped within 3 days after the order is placed. If you are placing a bulk, wholesale, custom order or your items out-of-stock, we will notify you by email your estimate shipping time. Keep in mind, we will be making your items from scratch and by hand and this leads to a delay our shipping times.
See our wholesale, bulk or customorder page for more precise order fulfillment time estimates
Returns and Refunds
Return Policy
Returns for bulk orders are accepted with prior approval only. No returns will be accepted after 10 days upon receiving the shipment. We only accept resalable items in the same state as received, unused and undamaged.
If returning an item, you will be responsible for the shipment, all related costs, and risks related to the return shipment.
After receiving and reviewing your return, you will receive a new product or refund as soon as possible.
Damages
If your pottery arrives damaged, save the breakage, take a picture are email us at shop@kilnedwithkindness.com. We will send out a replacement as soon as possible.
Customized Items
Customized pottery are made to order; we are unable to accommodate refunds or exchanges to personalized pieces once your order has been submitted.
Return Address
Returns will need to be sent to the following address:
Kilned with Kindness
c/o Summer Brendlinger
1491 Severson Drive
Medford Or., 97504
Refunds
Once we have received and approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact me at shop@kilnedwithkindness.com
Order Cancellation and Modification
If you decide to cancel or modify your order, please email us at shop@kilnedwithkindness.com as soon as possible. We will do our best to make the change. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.
Wholesale Orders
Pricing
Wholesale items are sold per case. Each case contains 6 pieces of the same product. There is a minimum order of 2 cases.
Contact shop@kilnedwithkindness.com to request a current wholesale pricing list.
Shipping and Delivery
Order Fulfillment
Minimum Order
Wholesale orders have a minimum order of 2 cases. Each case contains 6 pieces of the same product.
Return Policy
Returns for wholesale orders are accepted with prior approval only. No returns will be accepted after 10 days upon receiving the shipment. We only accept resalable items in the same state as received, unused and undamaged.
If returning an item, you will be responsible for the shipment, all related costs, and risks related to the return shipment.
After receiving and reviewing your return, you will receive a new product or refund as soon as possible.
Damages
If your pottery arrives damaged, save the breakage, take a picture are email us at shop@kilnedwithkindness.com. We will send out a replacement as soon as possible.
Resell Certificate
Retailers outside of Oregon interested in opening a wholesale account with Kilned with Kindness must submit a resale certificate. Retailers in Oregon must submit their EIN for verification.
Bulk Orders
Bulk ordering is only available for individuals or private use. If you are interested in selling or using our products for your company, please visit our wholesale page for more details.
Pricing Discounts
The breakdown for pricing is as follows:
Orders $300.00 - 499.00: 5% off
Orders $500.01 - $749.00 to : 10% off
Orders $750 - $1000: 15% off
Orders above $1000: 20% off
If you are a retailer, please contact us for wholesale pricing.
Shipping and Delivery
Order Fulfillment
Return Policy
Returns for bulk orders are accepted with prior approval only. No returns will be accepted after 10 days upon receiving the shipment. We only accept resalable items in the same state as received, unused and undamaged.
If returning an item, you will be responsible for the shipment, all related costs, and risks related to the return shipment.
After receiving and reviewing your return, you will receive a new product or refund as soon as possible.
Damages
If your pottery arrives damaged, save the breakage, take a picture are email us at shop@kilnedwithkindness.com. We will send out a replacement as soon as possible.
Customized Pottery Orders
*under construction - details subject to change*
Design Fee
In order to make sure that you are getting the design you are looking for, we will have a few conversations discuss your needs. A PDF of your logo will be required in order to begin the design process.
Once we agree on the style/look of the design, a one time $40 design fee will be charged to your order. Any subsequent orders using the same design will not be subject to the design fee. We will hold all designs for 1 year after the last order. If you have a lapse in ordering lasting more than I year, a new screen and $40 design fee will be applied to your next order.
Custom Design Process
In order to achieve a clear image on your pottery, we take your PDF and make a screen to use in the screen printing process on the clay body. Using the screen and underglaze, we will transfer an exact replica of your image to your pieces. This allows us to be exact and concise when creating your custom pieces. Because the screen is reusable, we can use it for future orders. All logos/designs will be saved for 1 year after last order. If you have a lapse in order lasting more than 1 year, a new screen along with the $40 design fee will need to be made in order to re-open your custom design.
Fulfillment Times
Processing times can vary. Typically, a two to six week turn around is sufficient to get orders out of the door. There are instances in which it can take longer to process your order. Kilned with Kindness will be in contact with your order shipment and any changes that may occur.
Why does it take so long to get an order?
Everything that is made in our studio is processed by one potter and completely handmade with out the use of molds, jiggers or machines. We always strive to create quality pieces that meet our own standards as well as yours. Sometimes quality takes longer but it is worth the wait.
Besides creating handmade custom items in her home studio, artist Summer Brendlinger also teaches at a local maker space in Oregon. Contributing to her community takes her out of her home studio which is one reason orders can take a little longer.
Summer loves taking special orders and processes a great number throughout the year. All ordered pieces go through a variety of steps in order to get it finished and out the door to your home. Each step requires different amounts of time, from a week of drying, two days of firing in the kiln (x2 firings) and additional processing time in between.
As a small business, we know our limitations and have a high regard for clarity of communication. We will always strive to give you an honest estimation of time and if something interferes with an originally given delivery time, we will reach out to you immediately. Outside circumstances that can cause a delay of any order are interferences such as kiln repairs, breakage and time of year the order is placed. If our timing is a challenge for you, consider ordering during the slower season, January through March.
Shipping and Delivery
Shipping and Breakage: Not near Southern Oregon? Not a problem, we can ship! We use USPS or UPS services for all our shipping purposes and insure the packages for more than the value of the order.
We also highly encourage using the additional Route insurance for any shipped order, which is a third-party insurance company who makes insurance claims quick & simple. In order for you to utilize this option, your order will need to be paid in full (so that Route knows the full value of your order’s items), and will need to be divided into orders no more than $1,000 each (with roughly $20 of Route Insurance per order) to ensure full coverage.
Please let us know before we send an invoice if you require shipping when placing the order. Handling charges will apply for shipped orders – roughly $1-2 per piece – to ensure that your investment is wrapped & ready for shipping. Buyer is responsible for the cost of the shipping label(s) & any insurance claims that may be needed.
Minimum Orders
Resell
Retailers outside of Oregon interested in opening a wholesale account with Kilned with Kindness must submit a resale certificate. Retailers in Oregon must submit their EIN for verification.
Retailers outside of Oregon interested in opening a wholesale account with Kilned with Kindness must submit a resale certificate. Retailers in Oregon must submit their EIN for verification.
Returns and Refunds
Returns for custom orders are not accepted due to the nature of the orders. There will be communication throughout the process, ensuring that you are happy with the design and the product prior to creating your order. Once the order is in process there is little to no room for altering the order.